Think of a time when you were telling someone something that you really wanted them to ‘hear’. Perhaps you had summoned the courage to approach a leader and discuss a sensitive issue. Perhaps it was a family member or a trusted friend who you wanted to share a painful experience with, or perhaps it was the person next to you at work who had told you in depth about their holiday and you were about to tell them about your holiday. Whatever the situation, the common ground was that the other person did not listen. You just did not feel heard!