The power of feedback
Feedback is an action taken by an external agent to provide information regarding some aspect of one's task performance (including attitude or behaviour where they impinge on performance) (Steve Dinham, 2008, p. 21) with the goal of helping the recipient to improve their performance. In the best-case scenario, specific improvement goals may be discussed and actionable steps for reaching the goals jointly agreed on. To be effective feedback needs to be frequent, constructive and instructive; it needs to be focused and practical, and based on what the recipient can do and is capable of achieving. The criteria used needs to be clear and understood by the recipient, and used to frame the feedback (Steve Dinham, 2008).